Do you occasionally ask your customers’ opinion? If so, do you have an online survey or can you call your customers on the phone? Which customers do you reach? Only customers who gave their contact details to you? Right?
There are indeed two important opinions:
1. Customer’s viewpoint. Did he or she have a positive experience that you work on collectively together with your team every day? If not, you are able to make the improvements that are required.
2. And often omitted: Non–customers. Why do people leave your place without purchase? Their opinion has got critical importance from your business perspective. You should know them better.
Using our VoC \ feedback kiosk solution you can. Imagine having the results of your customer feedback in a real time along with amazingly increased response rate – in order to bring you closer to your customers and know them better. You can also gather their contact details to be used for your marketing purposes. Sounds good?
Or, if you want to know more, please contact us directly.