We are Qualityo: Vietnam based agency specialized in Customer Experience measurement & management. Since beginning we specialize in measuring customer, employee satisfaction and service quality. We are not only experienced in designing and execution of research programs but we also offer professional in-depth advice in creation, implementation and adjustments of customer service standards & quality measurement programs.
Qualityo was founded by professionals coming from different backgrounds – from market research to IT, having in total 30+ years of experience in market research. With an ambition to share knowledge in the particular field of Customer Experience support. Our goal is to bring research and consultancy in this domain to the next level.
Because we specialize in Mystery Client research. This is our area of expertise and we strongly believe that delivering tools for improving customer experience can help to positively change business performance of our Clients. We are proud to support them in achieving their goals.