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Our research solutions for Food & Beverage industry

We know it is difficult to be everywhere when you work in Food & Beverage industry. We also know that one of the best ways to stand out and beat competitors is to improve quality of service and make your current customers to visit your place more often. This is the reason why our Clients trust Qualityo with their customer service measurement and mystery shopping services. Thanks to us you may thoroughly recognize how your place is running, what works perfectly and what needs to adjusted. Our ultimate goal is to provide you actionable data for making direct improvements.

There is a number of things we may check for you:

  • Are your customers greeted with a smile and offered a table right away?
  • Did the hostess or wait-person offer any new items or specials of the day?
  • Are your customers pleased with the way they were treated and served?
  • Surrounding areas
  • Restrooms.
  • … and many others.

How it works?
Our staff will visit your restaurant(s), blending in perfectly and checking the service. We will measure your performance based on your criteria and provide a detailed, step-by-step narrative of the experience enriched with media via online reporting. Our feedback is complete, detailed, objective and fully fact-checked – crafted specifically to meet the objectives of your business.

If you want to know more, please do not hesitate to contact us.