Mystery Shopper Panel Quality is one of the most crucial steps in acquiring valid research results. Qualityo has designed a thorough verification process. This process will prevent and/or reveal ‘bad behaviour’, and will address possible quality threats.
Training & Certification:
- Just as within any business you will never get a correct output if people are not well prepared, trained & tested.
- Customer Experience Measurement through Mystery Customer Research will only be valid if correct methodologies are implemented & procedures are correctly followed. Proper training is a vital part of this process
- Each of our Quality Auditors needs to finish a thorough general training program finished with examination, to test their understanding of our methodologies.
- After the general training they have to pass customized certification for each kind of assignment. Certifications will enable them to participate in other projects.
Do you want to know more about our delivery process? Give us a shout.