Qualityo customer service measurement in detail

1. Evaluator Training

General training course is provided to all our Evaluators about the Mystery Client specifics, rules of conduct, our quality standards and other essential areas prior to any further tasks. 

2. Evaluator Appointment

Qualified Evaluators are chosen and appointed to conduct a Mystery shopping assignment as they meet the specific requirements of the given project.

3. Assignment

Evaluator will come to the appointed place in specific time and play a role as regular consumer to evaluate performance or quality of the key services.

4. Assessment

Specific performance  is assessed by Evaluator through the level of how the product is served or displayed, service speed, sales place maintenance and so on. The checklist is built based on Client’s needs and approved Qualityo recommendations.

5. Reporting of the findings

Record of the visit (written and/or with media) are shared in necessary level of detail – to provide overview. Results are distributed directly to all parties interested.

6. Value acquirement

Delivered detailed reporting is used for is used for the future improvement of services, and as learning materials for other branches.

 

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