What are the reasons to launch Mystery Shopping?
Mystery Clients program helps our Clients to :
- Check key elements of assessed services
- Lower the general feedback bias, since the evaluators are disguised anonymously.
- Cross-check and monitor level of service standards provided across the channels
- Evaluate recent launches or effectiveness of promotional activities.
- Motivate the staff through direct feedback-loop.
- Monitor and analyze performance against different variables (peak vs non-peak hours, weekdays vs weekends or high vs low seasons).
Delivered output reporting will be tangible assessment of your service delivery. This data might be used as a feedback about your staff performance in order or to recognize stronger and weaker points and in long-term improve service quality.
If you want to know more how Qualityo can help you to implement the right solution for you business needs, please contact us.