Benefits of Mystery Shopping

What are the reasons to launch Mystery Shopping?

Mystery Clients program helps our Clients to :

  • Check key elements of assessed services
  • Lower the general feedback bias, since the evaluators are disguised anonymously.
  • Cross-check and monitor level of service standards provided across the channels
  • Evaluate recent launches or effectiveness of promotional activities.
  • Motivate the staff through direct feedback-loop.
  • Monitor and analyze performance against different variables (peak vs non-peak hours, weekdays vs weekends or high vs low seasons).

Delivered output reporting will be tangible assessment of your service delivery. This data might be used as a feedback about your staff performance in order or to recognize stronger and weaker points and in long-term improve service quality.

If you want to know more how Qualityo can help you to implement the right solution for you business needs, please contact us.